Frequently Asked Questions

What Formats Do You Require for Artwork?

File Formats Accepted:

Please provide your files in one of the following formats
Adobe Illustrator CS4
Adobe Photoshop CS4
Adobe In-Design CS4
A Hi Resolution PDF

Please include:
All Source Images

Include or Outline fonts or Vector files
For art that bleeds of the edge, allow 1/8” of bleed on each side that bleeds

Files must be at least 150DPI at 100% of the final image size on the actual product and converted to CMYK. All Photography must be saved as 150dpi per piece, otherwise it will slow down uploading / downloading capabilities.

Example: A 2” x 2” image that is 300dpi will be 30dpi when enlarged to 20” x 20” and unacceptable for use.


Can You Do My Art?
We are happy to create art for your project for you. Our art charge is free when you place an order. 
Fax a pencil sketch of what you want to us at 410-295-0079 or email it to Please include as much information as you can - colors and lettering sizes, final size preferred on your project. If you want text only, just type the copy you want into an email. Be specific about font choice if you prefer, otherwise a font will be chosen for you. If you want a graphic, you can email us that as well or fax a sketch of what you need.
If you have questions, please call us at 877-POP-0099 for help.

How Do I Send You My Files?

Just click on the Upload Art section and follow the directions. 

Will My Art Be OK?

We have a spot in the Art Requirements section where you can check the resolution of your art. If the resolution meets our minimum requirements, you should be OK

Will I Get A Proof Before Production?

Yes, we will send you an e-proof prior to production so you may check that you message is correct for size, color and placement.

Can I Change My Art?

Our production times are short. Once you have approved the proof you receive, we go directly into production. It will be too late to make changes to your art.

What Is Your Production Schedule?

Most of our products ship three work days after approval of your proof. If you have a specific in-hand date, please contact us so we can be sure to meet it.

Can I Receive Actual Material Swatches?

Yes, we can generally send you swatches of material or samples of previous jobs for your inspection. Some limitations apply.

Do You Guarantee Your Work?

We have a Total Satisfaction Guarantee. Your product and imprint will be exactly as you approved them or we will re-print your order at no charge.